Delivery & Installation

We pride ourselves in the interest that we take in our products from build to shipping. This starts with the care we take during manufacture; and continues through to our delivery technicians and the installation of your new couch. Our friendly, experienced team provide amazing customer service to get you up and running.

For delivery by our technician we will try to meet your needs in terms of date and approximate delivery time. We deliver to most areas of UK mainland each week and will contact you to make arrangements.

UK Mainland Delivery

Where possible we like to deliver the couch to you with one of our trained technicians who will;

  • Set the couch up for you

  • Ensure that it is clean

  • Ensure that it is undamaged

  • Ensure that it is complete

  • Demo the couch (upon request)
  • Remove the re-usable packaging
For large orders we may need to arrange technician delivery with a larger vehicle.

Carrier & Export Delivery

If you need the couch faster than we can get a Technician to you, or if you wish to put the couch into store or if you are overseas (Inc UK islands) carrier delivery will be the best option. In these cases the carrier will leave the couch on your premises, they are unable to un-wrap or position the couch.

The couch will be delivered complete, so no assembly is needed. We take great care to wrap your couch securely, and will include full operating instructions.

The couch will arrive with you as shown, and once un-wrapped it can be moved on its own wheels to the desired location.

or you can arrange collection by your own carrier. We are happy to comply with any special packaging requirements in your country.

For export deliveries we are happy to get a competitive quote for delivery

You can also arrange collection via your own carrier. We are happy to comply with any special packaging requirements in your country.

Warranty & Servicing

Your couch is very robustly constructed and will operate for many years without attention. It also comes with a comprehensive parts and labour warranty to cover manufacturing or material defects of 7 years for the frame and 3 years for all other moving parts.

Damage or loss of parts during use could shorten the life of the couch, or in extreme cases render the couch un-safe to use. For this reason we recommend that you arrange for our Trained Technician to undertake a Safety Inspection and Service. A full list of checks and work conducted during this process is available on request, however the main points are:

  • Check Security of all fastenings

  • Clean and repaint any damages to avoid infection control issues
  • Replace minor parts that have been lost
  • Fit any pre-ordered replacement upholstery sections *

Torn upholstery sections represent a significant infection control risk. If pre-advised the replacement will be 1/3 of normal price and fitted for free